CUSTOMER SERVICE

CUSTOMER SERVICE


Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


Reviews

Quote reviewiconCourteous, Quick & Fair
Car & Truck Care, near Lawrenceville, NJ

They have serviced both of my cars and in each case did an excellent job. They are courteous, quick and the prices are very fair. Highly recommended.

Quote reviewiconHighly Recommend
Car & Truck Care, near Lawrenceville, NJ

I've been taking my two family cars to this shop for the last three years and have always had good service. Jeff is an excellent mechanic and is honest, thorough and reliable in everything he does, which is the most important part for me. I've even had an instance where the repair went bad and he fixed everything at no charge and apologized for the inconvenience. I always receive a call when the car is ready; and, since the gas station is open late, I can pick up the car at just about any time. Labor rate and parts costs are about average for the area, and its no problem if you want to bring your own parts to them. Highly recommended.

The best in car care! Honest, trustworthy, thorough, very professional, friendly, reliable...I cannot say enough to capture the best service and people in car care service! Thank you, Jeff, Gus, et al.

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