CODE OF ETHICS

CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

Reviews

Quote reviewiconCourteous, Quick & Fair
Car & Truck Care, near Lawrenceville, NJ

They have serviced both of my cars and in each case did an excellent job. They are courteous, quick and the prices are very fair. Highly recommended.

Quote reviewiconHighly Recommend
Car & Truck Care, near Lawrenceville, NJ

I've been taking my two family cars to this shop for the last three years and have always had good service. Jeff is an excellent mechanic and is honest, thorough and reliable in everything he does, which is the most important part for me. I've even had an instance where the repair went bad and he fixed everything at no charge and apologized for the inconvenience. I always receive a call when the car is ready; and, since the gas station is open late, I can pick up the car at just about any time. Labor rate and parts costs are about average for the area, and its no problem if you want to bring your own parts to them. Highly recommended.

The best in car care! Honest, trustworthy, thorough, very professional, friendly, reliable...I cannot say enough to capture the best service and people in car care service! Thank you, Jeff, Gus, et al.

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